Welcome to Bramble & Stem! By using our services, including ordering flowers, arrangements, or other products, you agree to the following Terms of Service. Please read these terms carefully. If you do not agree with these terms, do not use our website or services.

1. General Information

Bramble & Stem ("we," "us," or "our") provides floral products, delivery services, and related offerings primarily to customers in the Kansas City area. We reserve the right to modify, update, or change these Terms of Service at any time, with changes becoming effective immediately upon posting on our website.

2. Orders and Payments

• Order Acceptance: All orders placed with Bramble & Stem are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including, but not limited to, the unavailability of items, inaccuracies in pricing, or fraudulent activity.

• Payment: We accept payment via major credit cards, debit cards, and other online payment methods. Full payment must be received before any order is processed or delivered.

• Pricing: All prices are listed in U.S. dollars and are subject to change. Pricing for floral arrangements may vary depending on the season, availability, and customizations requested. Taxes, delivery fees, and other charges will be added to the final order total.

3. Delivery

• Delivery Area: We provide delivery services within the Kansas City area. Specific delivery areas and fees will be noted at checkout. If an order cannot be delivered to the specified location, we will notify you and offer a full refund or an alternate solution.

• Delivery Times: Delivery times are estimates and not guaranteed. While we strive to fulfill delivery requests on time, we cannot be held responsible for delays due to weather, traffic, or other unforeseen circumstances. Delivery is typically available during business hours, but special arrangements may be made for specific time requests at an additional charge.

• Recipient Information: It is the customer’s responsibility to provide accurate delivery information, including the recipient’s address and contact details. If incorrect information is provided, we cannot be held responsible for failed deliveries. Please ensure that the recipient is available to receive the flowers at the delivery time.

4. Returns and Refunds

• Freshness Guarantee: If your flowers arrive damaged, wilted, or of poor quality, please contact us within 24 hours of delivery for a resolution. We may offer a replacement, store credit, or refund at our discretion.

• Non-Returnable Items: Due to the perishable nature of floral products, we do not accept returns for items like cut flowers, arrangements, or plants unless they are damaged upon arrival. All sales of such items are final once delivered.

5. Substitutions

In the event that specific flowers or products are unavailable due to seasonality or other reasons, we may make substitutions of equal or greater value, ensuring that the overall design and aesthetic of the arrangement is maintained. We strive to keep you informed about any significant changes to your order.

6. Product Descriptions

We make every effort to ensure that the product descriptions, pricing, and images on our website are accurate. However, we do not guarantee that the content on our site is error-free. Colors and appearance of flowers may vary slightly due to differences in monitor displays, natural variations in flowers, and other factors.

7. Customer Responsibility

• Care Instructions: When you receive your floral arrangement, it is important to follow proper care instructions to extend the lifespan of your flowers. Bramble & Stem provides care recommendations, but we are not responsible for the care or longevity of flowers once they have been delivered.

• Misuse or Damage: Customers are responsible for ensuring that the flowers and arrangements are handled with care. We are not liable for any damage to flowers caused by improper handling or placement.

8. Privacy and Security

We respect your privacy. Any personal information you provide to us, including your name, address, phone number, and payment details, is used solely for processing your orders. We do not share your information with third parties except as necessary to process your order or as required by law. Please see our Privacy Policy for more details.

9. Indemnification

By using our services, you agree to indemnify and hold harmless Bramble & Stem, its employees, agents, and affiliates from any claims, damages, losses, or liabilities arising from your use of our services, including any third-party claims related to inaccurate delivery details or misuse of our products.

10. Limitation of Liability

To the fullest extent permitted by law, Bramble & Stem shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits or business interruption, arising from the use of our services or products.

11. Governing Law

These Terms of Service and any transactions conducted through Bramble & Stem are governed by and construed in accordance with the laws of the state of Missouri. Any disputes or claims arising from the use of our services shall be resolved in the appropriate courts of Jackson County, Missouri.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:

• Email: brambleandstem@gmail.com

• Phone: 816-603-1611

• Address: 410 East Gregory Blvd, Kansas City, Mo 64131

By using our website and services, you agree to these Terms of Service.

Thank you for choosing Bramble & Stem!